Top

Frequently Asked Questions

Payments

Shipping & Delivery

Custom Orders & Special Requests

Orders & Returns

Wholesale

General Questions

What kind of payments do you accept?
We accept Paypal, all major credit cards, Dutch banks transfers, iDeal, MisterCash/Bancontact, Directebanking, Sofortüberweisung and European bank transfers.
Do you accept credit cards?
We do.
Do you accept paypal?
Yes, we do.
 
I am from Holland, can I pay by bank transfer?
Dutch customers can transfer money to our account manually, or pay instantly by using iDeal. You will find our bank details on the checkout page, and in your order confirmation if you chose to pay by bank transfer.
I am from Europe, can I pay by bank transfer?
Yes, we accept European bank transfers that are made using our IBAN & SWIFT (BIC) code. If you are from a EURO country, when using these codes no fees should be involved. If you make your payment another way or you are from a country that does not have the EURO, and your bank charges you fees, these are to be paid by you, we are not responsible for them.
You will find our bank details on the checkout page, and in your order confirmation if you chose to pay by bank transfer.
Is your site secure?
Yes, our shop, cart and payment gateways are all on secure servers. Your information will not be shared.
Do you ship to my country?
Yes, we ship everywhere.
How much will shipping cost?
Our shipping rates are as following:

Netherlands: €3,50 per order
Europe: €3,50 per order
USA & Worldwide: €4,50 per order

Orders over €25 ship for free.
How do I make use of the free shipping option?
When placing an order over €25 you will be able to choose the shipping option "Free Shipping".
Does the free shipping option include tracking & insurance?
Orders with free shipping will be shipped by priority mail, and will NOT have tracking information or insurance. If you would like to have your order shipped with tracking information and insurance, please select the appropriate shipping option during checkout.
How often do you ship?
We go to the post office at least twice a week, so your order will always be shipped within 4 days.
How long will it take for my order to arrive?
After your item has been shipped, it usually takes 3 to 4 days for items to arrive within Europe. Items to the rest of the world usually take approximately 7 to 10 days.
I haven't received my order, what should I do?
If you haven't received your order within 2 weeks, please contact us at info@tizzalicious.com, so we can find a solution.
Could you mark my order as a gift or for lower value to avoid custom fees?
I'm sorry, this is illegal and we could get in big trouble for it. So we can't do this.
Do you take custom orders?
We do! Just let us know exactly what you want by e-mailing us at info@tizzalicious.com, and we will tell what we can do and how much it would cost. Then you can decide whether you want to place the order or not.
I like this necklace, but I'd prefer it if it was longer or shorter, can you do that?
Yes, we can make almost all necklaces longer or shorter, just let us know the desired length in the comments field during checkout.
Can you gift wrap my order?
Yes we can. Just check the checkbox for giftwrap during checkout.
Can I review my order before I make the payment?
Yes, you will be able to review your cart and make changes to it after you filled out your address and payment information, before the final step of the checkout.
What is your return policy?
If you are not happy with your item, you can return it within 14 days, in unused perfect condition. We can give you a full refund or you can exchange your purchase for another item. We will process your return and issue a refund to the original payment method within 7 days of receipt at our warehouse or once we have received proof of your return shipment.

Please note:

♥ Refunds include only product and basic shipping. Shipping charges for extra options like track & trace or express shipping are not refundable.
♥ When returning only a part of your order, shipping costs will not be refunded.
♥ Costs for return postage are to be paid by the customer.
♥ If an incorrect item was shipped, or if products were damaged in transit, we will refund all costs and shipping charges (including return postage).
Items that are not eligible for a refund are:
♥ Custom made items
♥ Gift certificates
♥ Gift wrap
If you wish to return a product, please fill out our returns form or contact us by email prior to returning the item. You can find our returns form here.
Products can be returned to the following address:
Tizzalicious
Graaf Leopoldlaan 30
3434 SK Nieuwegein
Netherlands
Phone: (0031) 6 17 355 217
E-mail: info@tizzalicious.com
Do you accept wholesale orders?
Yes, we do. You can find our wholesale information here. If you would like to create a wholesale account, please contact us at info@tizzalicious.com.
How can I contact you?
You can contact us by filling out the contact form or by e-mailing info@tizzalicious.com.
Do you have any feedback?
We do! We have 100% positive feedback on Etsy.
Is your business registered?
Tizzalicious is registered at Kamer van Koophandel Midden Nederland (Chamber of Commerce).
KvK (Chamber of Commerce) number: 30241069
BTW (VAT) number: NL170764898B01
What are your terms & conditions?
You can find our terms and conditions here.
What is your privacy policy?
You can find our privacy policy here.
Where do you buy your charms/fabric?
We're sorry, we can't tell you! If we tell everyone where we buy our supplies, we might aswell close our shop.
How can I stay updated about new products in your shop?
There are various ways to stay updated about our shop:
♥ Sign up for our newsletter (You can find the sign up form in the left sidebar of this page, so you can do it right away!)
♥ Follow us on Twitter
♥ Like us on Facebook
♥ Read our blog
♥ Sign up for our product rss feed by clicking the rss button on the category pages
Are there other places where I can purchase your products?
Yes there are! You can find me on Etsy & DaWanda, and in various stores around the world. Click here for a complete list.